appears mirrored on the surface of its surrounding pond, with beautfutifully turfed garden embracing it.
GALLERY ATTENDANTS OF THE MUSEUM ASSIGNED
The museums in sri lanka so far seldom have staff assigned to guide its visitors through the museum. the questions popped up in your mind are left up in the air, for you would not know to whom you should ask or where to look for solutions. in the sigiriya museum, 'gallery attendants' (hereaftr GA) are atationed in the Exhibition Gallery and other areas, so that the visitors will have easy access to the information concerning the sigiriya museum. the eight staff members taking this role was assigned on 30th april. they all have been working with sigiriya ccf, and have sufficent knowledge about the site, and above anything, personal attachment to the site in addition to gas, the two receptionists, the 'face' of the museum, were also assigned. all of them are now particpating in the training on the history and concepts of the museum, and the contents of its exhibitionns.
Keyword of the Museum and the Sigiriya
Archeological Site: Combination of Opposites
the ancient builbers of the Sigiriya created the
garden, beautifully incoporating such contrasting opposite elements as follows;
Geometry : Nature
Symmetry : Reality , asymmetry
Water : Rocks (nature)
Terracs : Hill-slope
Structures : Vegetation
In addition, the staff of the bookstore and ticket counter were also appointed. All of the above mentioned staff decided on the “standards of the services provided in the sigiriya museum” in a workshop.during the workshop,they shared their own experiences of “good” services and “poor” services, to discuss what king of services would result in positive responses from the visitors to the sigiriya museum.
The shared actual episodes including some positive encounters like “A shop keeper was very informative,” and some negative episodes like “I had towait for hours , and ended up being told you didn’t have to come ,”’ “abus conductor forced me to pay wite small change.” cots
Members also joined the discussion to share foreigners, experiences, such as “Iwas disturbed by a waiter with series of questions while having dinner.”As aresult, the following keywords have been selected as pillars of sigiriya museum’s visitor services.
1) Welcoming; 2) guidance; 3) friendly; 4) correct information;5)efficient; 6) helpful; 7) Polite; 8) give space.
Staffs sharing their own episodes during the work shop on visitor services.
